退款政策

Published 2026-08-13

Ravoqix supports returns within 30 days of delivery for eligible unused items — details follow.

Return requests

Email subscyril@gmail.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Who pays return postage

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

Items we can accept

• For hygiene and safety reasons, opened personal-care, beauty, or intimate-use items may be final sale unless defective
• Final sale, clearance, customized, or personalized items are not eligible (marked on the product page)
• Proof of purchase (order number) required
• Item must be unused, undamaged, and in original condition with all original tags, seals, and packaging (when provided)

What does not qualify

• Items that show use, damage, missing parts, or incomplete packaging after delivery
• Items marked final sale or clearance
• Opened personal-care, beauty, or hygiene-sensitive products (unless defective or our error)
• Digital goods, gift cards, or perishable items (when offered)
• Returns sent without prior authorization

Return checklist

1. Email subscyril@gmail.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Keep photos of the packed return and the carrier receipt until the refund posts.

Refund processing

After inspection, approved refunds go to the original payment method within 5–10 business days.

Review the product page for dimensions, materials, and specifications before ordering. Contact us if you need help confirming whether an item fits your needs. We can often arrange an exchange when the replacement item is in stock; otherwise a refund may be offered.