Refund policy

Published 2026-08-13

Ravoqix supports returns within 30 days of delivery for eligible unused items — details follow.

Return requests

Email subscyril@gmail.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Who pays return postage

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

Items we can accept

• Items left outdoors and weathered after delivery are not eligible unless defective on arrival
• Proof of purchase (order number) required
• Final sale / clearance outdoor SKUs are not eligible
• Item must be unused, clean, and in original packaging with all parts

What does not qualify

• Weathered, rusted, or dirt-soiled goods after outdoor use
• Missing stakes, covers, or hardware kits
• Damage from improper anchoring or overload
• Final-sale seasonal clearance
• Unauthorized returns

Return checklist

1. Email subscyril@gmail.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Keep photos of the packed return and the carrier receipt until the refund posts.

Refund processing

After inspection, approved refunds go to the original payment method within 5–10 business days.

Check weight limits, weather ratings, and footprint on the product page before buying outdoor equipment. We can often arrange an exchange when the replacement item is in stock; otherwise a refund may be offered.